Europe

Mail order and payment with Deutsche Post (DHL) (see Country Table)

You will find all directions for shipment and payment here. Missing information, particularly credit card details that have not been sent with the order, cause delays in shipment of spare parts. We generally decide on the fastest mode of transport when no information has been given, the cheapest mode is a secondary consideration.

Please note the various payment conditions for the various countries (see Country Table)

Goods valued up to 120 € are sent as uninsured small parcel, if you can pay using Visa- or Master credit card. This is the cheapest solution for small orders. (See Country Table)

Goods valued from 120 up to 300 € will be sent as an insured Economy parcel by ’Cash on Delivery’ (COD) as long as this service is available in your country (refer to table of Countries).

Goods valued over 300 € will be sent as an insured Premium parcel by ’Cash on Delivery’ (COD) as long as this service is available in your country (refer to table of Countries).

Shipping costs as uninsured parcel up to maximum 120 € invoice amount
Packages up to......2kg.....13.00 + Foreign postal costs 10.00 = 23.00 € payable by credit card only.

Shipping costs Economy parcel within EC, Switzerland and Norway with DHL

Shipping costs Premium parcel within EC, Switzerland and Norway with DHL

Should the maximum for COD be exceeded, (see Country Table) we will make up 2 parcels (which means double postage charges) or you have to pay in advance (see cash in advance and *4)

In countries where COD shipments are not possible (see Country Table) there is only the possibility of paying by credit card or bank transfer (cash in advance).

Payment by credit card over 120 € will only be accepted if ’Cash on Delivery’ is not possible.
Advantage: Giving us your 16 digit Visa- or MasterCard number as well as the validity dates is the fastest and simplest method. Your parts can be shipped straight away.
Disadvantage: We calculate a Foreign surcharge, that is 7.50€ for orders valued up to 100€ orders valued
over 100€ have a surcharge of 10.00€
over 200€ have a surcharge of 12.50€
over 250€ have a surcharge of 15.00€
over 300€ have a surcharge of 17.50€. For orders of 800€ have surcharge of 42.50€. For orders over 800€ a bank transfer will almost certainly be more economical.

Cash in Advance using Bank Transfer if cash on delivery is not possible and credit card payment is too expensive.
Advantage: Bank transfers are probably cheaper than credit card payments for large invoice amounts. Ask at your bank what the bank charges for a transfer would be. In our experience it is between 10 and 45 €, depending on bank and country. Apart from the charges, see *3.
Disadvantage: We write the invoice and send it to you with our bank details either by mail or fax. And you have to run to the bank in order to pay us. Another 2 – 5 days go by until the money is in our account. We have to receive payment before we ship the parts. This means that shipment of your parts is easily delayed by a week. Please remember this and then decide on your method of payment.

Important! All transport charges listed include 19 % German Value Added Tax and could change at any time should the Post decide to increase its prices. Current prices can always be found in our internet shop.

For orders to Norway and Switzerland German VAT will be deducted on shipment as an insured package. This means that postage and the spare parts are 19 % cheaper. You will have to find out about possible import duties yourselves.

Country Table for country specific shipping options
+ means possible, -- means not possible. See footnotes to *1- 5. We also ship to countries not listed here. Please phone and ask.
 

*1 only possible for invoice amounts up to 120 € if you can pay by credit card.

*2 since one cannot ship using COD in these countries, amounts higher than 120 € can be paid by credit card. This is the fastest way to get your parts. Please note the overseas fees (see credit card payment)

*3 Payment in advance is possible if you do not have a credit card or if the invoice amount is so high that a bank transfer is cheaper than the overseas fees (see payment in advance). It is your decision! The COD fee is not invoiced, but we unfortunately have to charge 6 € for the increased workload incurred for payment in advance.

*4 Should the maximum COD amount be exceeded we will make up 2 packages (which means double postage charges) or you have to pay in advance (see payment in advance and *3) If a package is not sent COD then it is only insured up to an amount of 500 €. Transport insurance charges then also apply.

*5 Package transit times in days. The transit times are given in working days and can vary. Please call us the transit time has been exceeded by 5 days because there is then a problem.

Loss of a package during the dispatch to you
Economy parcels are insured to approximately 100€. Premium parcels are insured to approximately 200€. It is rare that a parcel is lost during shipping, though seldom cases can cost several 1000€ damage. As said it is a rare case that parcels are lost, though when it happens it is a nuisance for both parties. In order to get 100% control of the problem we have since start of 2008 had an extra insurance for all postal deliveries. This means that there are additional costs for each parcel, but you don’t need to worry about lost deliveries. We will reimburse the total loss as soon as the postal services confirm that the parcel is declared lost. Returning by post of machined parts are especially valuable e.g. cylinder head. Such deliveries will have a special insurance and noted clearly in the quotation

Transport Insurance 1: for Belgium, Switzerland, France, Luxemburg, Austria, Netherlands and Denmark, England
 

Transport Insurance 2: for Sweden, Finland und Norway
 

World-Wide

Postage and payments using German Post (DHL) (refer to table of countries)

Here you will find all advice referring to sending and payment worldwide (non European). Missing details especially credit card numbers that were not included in your order will delay shipment of your order of spare parts. Generally we decide when there are missing entries for the best suitable solution.

For all our customers in Australia, New Zealand, Canada, USE, Japan, China, Namibia etc there are 4 options for shipping. If you do not state what we should use, we always send as described in shipping option 2 Economy.

Shipping Option 1: Not insured letter or small-package as airmail. We use this to send our catalogues or other non breakable parts with a maximum value of 70€, including packaging and is under 2kg weight (refer to table)

Shipping Option 2: Insured Package Economy
If you do not provide any shipping details, this option will be used as the standard option, as this is the cheapest option, though a longer delivery time. (refer to table)

Shipping Option 3: Insured Package Premium
Only when stated by you will we send as Premium, Is unfortunately more expensive, but is somewhat faster delivery. (refer to table)

Shipping Option 4: Insured Package Express (no longer possible)
Only if you stated by you will we send as Express. Very fast though is also very expensive (refer to table). (As no one has requested this service for several years, we no longer have an express service contract with our delivery provider).

Payment for non European customer with credit card or bank transfers

Credit card payment:
Advantage: If you provide us with your 16 digit number of a Visa or MasterCard together with expiry date of the card, it is the fastest and easiest method. Your parts can be shipped immediately. If you order via the Internet-shop, it is sensible to provide your credit card details by either phone or fax.
Disadvantage: We calculate a Foreign surcharge, that is 7.50€ for orders valued up to 100€
orders valued over 100€ have a surcharge of 10.00€
orders valued over 200€ surcharge of 12.50€
orders valued over 250€ surcharge of 15.00€
orders valued over 300€ surcharge of 17.50€. For orders of 800€ have surcharge of 42.50€. For orders over 800€ a bank transfer will almost certainly be more economical.

Cash in Advance using Bank Transfer:
Advantage: A bank transfer is probably cheaper than paying by credit card for large invoice amounts. Just ask your bank what a transfer would cost. In our experience they are between 10 and 45 €, depending on bank and country. We unfortunately charge a fee of 10 € for the higher administration work. Disadvantage: We write the invoice and send it to you with our bank details either by mail or fax. And you have to run to the bank in order to pay us. Another 2 – 5 days go by until the money is in our account. We have to receive payment before we ship the parts. This means that shipment of your parts is easily delayed by a week. Please remember this and then decide on your method of payment.

Loss of a package during shipment to you
Unfortunately, one cannot insure these packages enough. (see table). It happens time and again that the packages have a much longer transit time than stated (see table), but fortunately only 1 parcel in every 1000 goes missing. To guard against high losses, we normally send a maximum invoice value of 900 € per package. Should you order more, then we make up 2 packages and send them three days apart.

*5 Package transit time in days. The transit times are given in working days and can vary. As a rule, the times are kept to, but time and again we have had problems with the Premium packages, so that the transit time has been 10 or even 20 days overdue. Unfortunately we have no right to claim for compensation from the carrier for the high transport costs if the package arrives later than expected. In our experience, the goods have usually been held up by the customs authorities.

Important! All transport charges are listed without 19 % German Value Added Tax and could change at any time should the Post decide to increase its prices. Current prices can always be found in our internet shop.

All spare parts in the internet shop include 19 % German Value Added Tax. When sent as an insured package, the VAT will be deducted. This means that the spare parts are 19 % cheaper for you. You will have to inform yourself about any import duty that may have to be paid. The postage charges and fees are shown without German VAT.

Please choose delivery mode 1, 2 or 3 for every order

The prices hold for the most expensive shipping zone. This comprises e.g. Australia, New Zealand, Canada, USA, Japan, China, Namibia, Venezuela.